According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
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Answer: A. true
Explanation:
Kilometers per hour describes the speed of an object. ... A model train traveling at a constant speed around a circular track has a constant velocity.
Answer:
It would be ideal to select 160 full-time students and 160 part-time students.
Explanation:
As we can see in the question above, the research aims to analyze how full-time and part-time students organize their time. It is likely that this research wants to compare how these two types of students manage to manage their time, in this case, the sample of 320 students will be divided into two groups, allowing the comparison between groups to be efficient. In this case, it is important that both groups have the same number of members, so that the comparison is statistically efficient. In this case, the researcher is required to select 160 full-time students and 160 part-time students.
That is false. Most drug and alcohol abusers either don't think they are going to get caught or don't care. Therefore, stricter laws are not a deterrent.
