Question

Quincy is the HR manager who is preparing for the launch of a new product line. The company needs to know how many new customer service representatives to add to help customers with questions and concerns about the existing and new products. To guide the company, Quincy needs information about the number of employees currently providing customer service, the number likely to be in those jobs next year, and the number expected to move to other positions in the organization. The information will be easier to organize and interpret if Quincy uses a(n)

Answer 1

The information will be easier to organize and interpret if Quincy uses Transitional Matrix.

What is the Transitional Matrix ?

Transitional matrix a chart that lists job categories held in one period and shows proportion of employees in each of those job categories in a future period. Its Allows the organization to plan how to address these challenges.

What is the Transitional Matrix in HR ?

A transition matrix, or Markov matrix, can be used to model the internal flow of human resources.  These matrices simply show as probabilities the average rate of historical movement from one job to another. To determine the probabilities of job incumbents remaining in their jobs for the forecasting period.

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