It is considered to be important and in a way of calming down the customer as having to listen and understand them is a way of letting them know that you care about them and their current situation. This will enable them to vent on their problems and to prevent them from having to burst out in an outrage if you-- as an employee, fail to recognize your customer's needs.
"<span>C.Constitution of Rhode Island" would be the best option from the list, since the Mayflower Contract was a list of social rules and regulations that was signed on board the ship itself.</span>
What is the question? And where is the quote?
<span>I think it put a limit on the amount of taxes the king could raise.</span>