Samantha stated that she does not like her coworker, Mary. Samantha said, "Mary always rubs me the wrong way." Samantha is experiencing "emotional conflict" with Mary.
<h3>What is emotional conflict?</h3>
Emotional conflict is a situation within an individual during which he feels torn between two or more strongly opposing feelings, much like conflict is a scenario in which two parties with divergent opinions are engaged.
Some characteristics of emotional conflicts are-
- Conflict between individuals or groups sometimes results from perceived challenges to one's identity and displays of disrespect, which set off strong emotions.
- In other words, the same problems (such as values, status, and identity) that cause lengthy conflict also serve as emotional set-offs.
- Conflicts between people or groups frequently involve common emotions including anger, fear, hurt, and frustration.
- Our bodies respond in the "fight or flight" stress reaction as a result of these emotions and the specifics of the threat the conflict poses.
The ability to successfully resolve conflict depends on your ability to-
- Quickly control your tension while staying awake and composed.
- Manage your feelings and actions.
- Pay attention to others' spoken words as well as the emotions they are expressing.
- Recognise and honour differences.
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