Question

Service Department Charges and Activity Bases

Answer 1

The answers to the question are:

• 50
• 75
• 10
• 14

a. How to determine the service charge rate for the month of October

This is the number of calls for the help desk

160000/3200 = 50per call

network center

735000/9800

= 75 per device that was monitored

Electronic mail

100000/10000 =

10 for the mail account

For smart phone support

124600/8900

= 14 per phone extension

b. Charges to the COMM sector

for helpdesk

5200 * 0.25 * 0.96 *1.5 calls * $50

= 93600

For network center

(5200 * 0.25 * 0.96) + 600] x 75

= 138600

For Electronic mail

5200 * 0.25 * 0.96 * 10 per email account

= 12480

Smart support charge

5200 * 0.25 * 14 = 18200

Read more on budgeted cost here:

brainly.com/question/16683724

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