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The service charge rate are: Help desks $50 per call, Network center $75 per device monitored, Electronic mail $10 per user or per e-mail account, Local voice support $14 per phone extension.

Service charge rate

a. Service charge rate

Service charge rate=Budgeted cost/ Budgeted activity base quantity

Help desks:

Service charge rate=$160,000/3,200 calls

Service charge rate=$50 per call

Network center:

Service charge rate=$735,000/9,800 devices

Service charge rate=$75 per device monitored

Electronic mail:

Service charge rate=$100,000/10,000 accounts

Service charge rate=$10 per user or per e-mail account

Local voice support:

Service charge rate=$124,600/8,900 phone extensions

Service charge rate=$14 per phone extension

b.  Help desk charge

Help desk charge =(Number of employees times × Percentage of office employees× Percentage with a computer ×Number of calls)× Service charge rate

Help desk charge:

(5,200 employee×25%×96%×1.5)× $50 per call

=$93,600

Network center charge:

[(5,200 employee×25%×96%)+ 600]× $75 per device

=$138,600

Electronic mail:

(5,200 employee×25%×96%×100)×$10 per user or per e-mail account

=$12,480

Local voice support:

(5,200 employee×25%)× $14 per phone extension

=$18,200

Therefore the service charge rate are: Help desks $50 per call, Network center $75 per device monitored, Electronic mail $10 per user or per e-mail account, Local voice support $14 per phone extension.

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