According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
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Answer:
The correct answer is : 3. "I need to use a straw when I give the medication."
Explanation:
In this procedure, the medication has to be given an hour before or maybe two hours after the administration of milk. The mouth should be rinsed after it and straws have to be used. Remember that the tetracycline may cause staining of the teeth, for that reason A full glass of water should be taken with the medication.
A historian might not think that the <span>resolution from the Samara peasant assembly was necessarily supported by all peasants across Russia because the government that was established excluded many groups and had less power than the one it replaced.</span>
The best answer among the following choices would be D) Louis Filippe was conservative or the fourth option.
<span>According to Plato, the truly real
world is the world of the independently existing forms. <span>Plato's hypothesis of structures or thoughts lies at the core of his
reasoning. It takes after on specifically from his moral story of the give in
and understanding reality.</span></span>
