Question

Many times training results are not measured sufficiently and/or correctly to provide valuable assessment data regarding the efficacy of the training. The training objectives need to be clear and tied to specific business goals. The manner of measuring training success should be determined at the beginning such that effective evaluation can be performed post-training and any remedial action or follow-up to the training can be enacted. Scenario: Suppose you are a training leader at a manufacturing company. You have been asked to deliver a report about how you will assess the effectiveness of a new training program your department is going to develop regarding more effective customer service at your call centers and addressing the increased product returns. There have been decidedly too many customers hanging up after holding on the phone line for 5 minutes or more and too many customers doing in-store returns of product. Explain what action would be appropriate to determine if training is necessary and the three areas that would need to be addressed. What information would you want to obtain in each area

Answer 1

• When workers are not performing to expectations or to a given standard, training (a performance improvement technique) is required.
• A requirement for training is indicated by the discrepancy between actual job performance and expected job performance.

This is how we assess learner's readiness:

1. Perform an online skills evaluation

2. Examine their tech knowledge

3. Keep an eye on employee motivation;

4. Jobsite observations

5. Review Your Staff's Organizational Structure

6. Question Staff Members Regarding the Current Online Training Program

7. Invite suggestions from the audience

Why is training necessary?

• Productivity gains – Employees that receive training are more efficient and productive.
• Employees with good training perform both in terms of quantity and quality.
• When personnel are effectively trained, less time, money, and resources are wasted.

In the workplace, there are three primary categories of training.

• induction.
• on-the-job.
• off-the-job.

What three sorts of training requirements are there?

• Organizational, work team, and individual training needs are the three categories of training requirements.

What is an evaluation of training needs and why is it crucial?

• A training needs assessment determines a person's present level of competence, ability, or knowledge in one or more areas and compares it to the standard of competence necessary for their role or other positions within the business.

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