Question

Based on the information in this video, _____ tools are used to collect and store employee knowledge and to make that knowledge available to employees, customers, and others who need it.

Answer 1

Based on the information in this video, knowledge management tools are used to collect and store employee knowledge and to make that knowledge available to employees, customers, and others who need it.

A company's internal knowledge is managed through one or more processes known as knowledge management (KM). Understanding knowledge, which is made up of specific or intangible skills that a person possesses, is essential for knowledge management.

Two main categories of knowledge are recognized by the knowledge management industry. Explicit knowledge is information or abilities that are clear and understandable, making it simple for others to pick them up (this is also called formal or codified knowledge). Explicit knowledge includes everything that can be found in a handbook, such as directions and mathematical formulas. Contrarily, tacit knowledge is knowledge that cannot be easily expressed, packaged, or shared with others. These are typically innate abilities that are difficult to teach, including body language, aesthetic judgement, or creative thinking.

Learn more about knowledge management here

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