<u>True</u>
Gap analysis is used to examine and evaluate how a process currently works with the goal of getting to where you want to be in the future.
<h3>What is gap analysis?</h3>
A gap analysis is a way of evaluating the performance of a business unit to see if business requirements or objectives are being fulfilled and, if not, what actions need to be taken to do so.
Another name for a gap analysis is a needs analysis, needs assessment, or need-gap analysis.
In the gap analysis process, the term "gap" refers to the distance between the business's "where we are" (i.e., the current condition) and "where we want to be" (the target state or desired state).
Gap analyses are particularly useful for small businesses when they're trying to decide how to allocate their resources.
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