DA Form does the unit provide to the customer service to show that they maintained accountability in the field.
Customer service refers to all the acts of taking care of the customer's needs through providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
>>>Characteristics of a good customer service:
- Promptness
- Politeness
- Professionalism
- Personalization
The warm call transfer concept is where the customers' request is transferred to another staff or expertise aagnet for better service. Here, one staff is busy in the work but still is responsible to help the customer by taking him to an appropriate superior. It would give a good impression to customers regarding the company's service. Thus, the customer would get assistance from two staff as he is being prioritized.
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