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katrin2010 [14]
1 year ago
6

While on a call with an emotional customer, the credit card they provide to purchase your service is declined by your system. Th

ey become even more agitated and swear it has the necessary funds.
What would you do?

Advise the customer of the declined card and suggest they call back when they get things figured out so you can help them right away.
Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.
Explain to the customer that their card was declined and ask them if they'd like you to try again using different card.
Business
1 answer:
Gelneren [198K]1 year ago
8 0

If hey become even more agitated and swear it has the necessary funds. What she should do is: B. Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.

<h3>Who is a customer care officer?</h3>

A customer care officer  is someone whose customers calls to make inquiring from or a person that render help to customers.  A customer care officer have to responds to the needs of the customers, must equally develop rapport with the customers and must be friendly.

It is the duty of a good customer care to show empathy and to as well have a good listening skills as well as others customers care qualities.

Based on the given scenario what she should do is to Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.

Therefore the correct option  is B.

Learn more about customer care officer here:brainly.com/question/27290910

#SPJ1

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Crimp corporation uses direct labor-hours in its predetermined overhead rate. at the beginning of the year, the estimated direct
Anton [14]

First of all, the predetermined overhead will be calculated.

Predetermined overhead rate = Estimated manufacturing overhead / Estimated direct labor hour

Predetermined overhead rate = $ 258,000 ÷ 15,000 hours = $ 17.20 per direct labor hour

Actual manufacturing overheads = $ 253,000

Applied manufacturing overheads = Predetermined overhead rate × Actual direct labor hours

Applied manufacturing overheads = $ 17.20 × 13,100 = 225,320

Applied manufacturing overheads are less than actual manufacturing overheads, thus overheads are under applied.

Actual manufacturing overheads - Applied manufacturing overheads = $ 27,680 under applied

4 0
3 years ago
The new bridge would require 14 piers to support it and it was known that each time a pier is sunk into the harbor it would take
Sergeu [11.5K]

Answer:

$21,000

Explanation:

The new bridge would take 30 man hours of labor at $50 per hour, in activity based costing, this means that ,

30*50 = 1500.

Now, it will require 14 piers to support it each time a pier is sunk into the harbor,hence the final calculation will be:

30*50*14 = 21000.

Hope this Helps.

Goodluck.

6 0
3 years ago
In January 2021, Vega Corporation purchased a patent at a cost of $200,000. Legal and filing fees of $50,000 were paid to acquir
ale4655 [162]

Answer:

c. $215,000

Explanation:

The computation of the amount charged to income is shown below:

But before that first we have to determine the book value as on Jan 2024 which is

Total patent cost

= $200,000 + $50,000

= $250,000

Amortized cost till year 2024 is

= ($250,000 ÷ 10 years) × 3 years

= $75,000

The three years is counted from 2021 to 2024

Now

Book value on Jan 2024 is

= $250,000 - $75,000

= $175,000

So,

Amount charged to income  is

= $175,000 + $40,000

= $215,000

6 0
3 years ago
As of December 31, 2016, Nala Incorporated reported accounts receivable for $275,000 less allowance for doubtful accounts of $27
Rudik [331]

Answer:

a. 1. Debit Accounts receivable $180,000

Credit Sales $180,000

2. Debit cash $125,000

Credit Accounts receivable $125,000

3. Debit Sales return $20,000

Credit $20,000

4. Debit Provision for bad debts expense $35,000

Credit Accounts receivable $35,000

5. Debit Accounts receivable $ $2,500

Credit Provision for bad debts expense $2,500

Debit Cash $2,500

Credit Accounts receivable $2,500

B. Debit Bad debts expense $27,500

Credit provision for bad debt expense $27,500

Explanation:

1. Sale on account will increase the accounts receivable. So we have to debit accounts receivable and credit to sales in the amount of $180,000

2. Collections will decrease the accounts receivable due payments made by the customer. So we have to debit cash and credit accounts receivable by $125,000

3. Sales return is a contra asset account that will decrease the accounts receivable and also the net sales. So we will debit sales return and credit accounts receivable in the amount of $20,000

4. Write offs will decrease the provision for bad debts account as well as the accounts receivable accounts by $35,000

5. Recovery of bad debts previously written off has no effect in accounts receivable but will increase the provision for bad debts due to reversal of entry previously made. First, we will reverse the original written off entry. Debit Accounts receivable and credit provision for bad debts expense in the amount of $2,500. Then we will record the collection by debiting cash and crediting accounts receivable in the amount of $2,500

B. Let’s determine the balance of accounts receivable first,

Beg. $275,000 + 180,000 sale on account - 125,000 collection - 20,000 sales return - 35,000 write-off = $275,000

Therefore, $275,000 x 10% = $27,500

Entry:

Debit Bad debts expense $27,500

Credit provision for bad debts expense $27,500

3 0
3 years ago
Brass Co. reported income before income tax expense of $60,000 for 2017. Brass had no permanent or temporary timing differences
Zielflug [23.3K]

Answer:

$12,000

Explanation:

30%×$40,000= $12,000

Brass Co.'s 2017 taxable income of $60,000 exceeds the $40,000 net operating loss carry forward from 2016.

Therefore the total net operating loss carry forward can be utilized in 2017 in which $40,000 carryforward will be used to offset $40,000 of Brass' taxable income.

5 0
3 years ago
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