Question

While on a call with an emotional customer, the credit card they provide to purchase your service is declined by your system. They become even more agitated and swear it has the necessary funds.
What would you do?

Advise the customer of the declined card and suggest they call back when they get things figured out so you can help them right away.
Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.
Explain to the customer that their card was declined and ask them if they'd like you to try again using different card.

Answer 1

If hey become even more agitated and swear it has the necessary funds. What she should do is: B. Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.

Who is a customer care officer?

A customer care officer  is someone whose customers calls to make inquiring from or a person that render help to customers.  A customer care officer have to responds to the needs of the customers, must equally develop rapport with the customers and must be friendly.

It is the duty of a good customer care to show empathy and to as well have a good listening skills as well as others customers care qualities.

Based on the given scenario what she should do is to Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.

Therefore the correct option  is B.

Learn more about customer care officer here:brainly.com/question/27290910

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