Question

A strategy canvas comparing jetblue to the differentiated and low-cost airlines provides a visual depiction of some of the issues found in the jetblue discussion throughout the chapter. Which three factors in the canvas most prominently show the key problems at jetblue?.

Answer 1

Technology advancements have actually helped businesses, especially newcomers, perform significantly better than they did in the past.

Take JetBlue, for example. As a “late mover,” it entered the market after its competitors and only recently began investing in cutting-edge technology, which has increased its overall outputs. Additionally, it doesn’t currently have any problems that the previous Airlines must have had to deal with.The primary issues at Jet Blue Three Factor are most visibly displayed on the artwork. Expense, accessibility, and customer service Customer connection is the term used to describe the relationship you form with your customer outside of the context of your product or service. It can be the most significant stage in the customer journey.According to a 2018 report by Sprout Social, 64% of consumers want companies to interact with them. Building a relationship with clients is essential for a company’s long-term success. Customers feel more comfortable and connected when brands and customers have strong relationships built on trust and open communication.

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