Answer: Follow up with a letter that documents the call and promotes goodwill.
Explanation: The given case, belongs to the public relations concept under which the company tries to interact better with their customers, so that the customers enjoy a healthy experience and the image of the company remains positive.
The proper way to address a complaint call is to follow up by giving a letter stating the explanation apologies, excuses shall not be mentioned and assurance should be provided that such action would not be taken in future.
Self-confidence is considered one of the most influential motivators and regulators of behavior in people's everyday lives (Bandura, 1986). A growing body of evidence suggests that one's perception of ability or self-confidence is the central mediating construct of achievement strivings (e.g., Bandura, 1977; Ericsson et al., 1993; Harter, 1978; Kuhl, 1992; Nicholls, 1984). Ericsson and his colleagues have taken the position that the major influence in the acquisition of expert performance is the confidence and motivation to persist in deliberate practice for a minimum of 10 years.
Self-confidence is not a motivational perspective by itself. It is a judgment about capabilities for accomplishment of some goal, and, therefore, must be considered within a broader conceptualization of motivation that provides the goal context. Kanfer (1990a) provides an example of one cognitively based framework of motivation for such a discussion. She suggests that motivation is composed of two components: goal choice and self-regulation. Self-regulation, in turn, consists of three related sets of activities: self-monitoring, self-evaluation, and self-reactions. Self-monitoring provides information about current performance, which is then evaluated by comparing that performance with one's goal. The comparison between performance and goal results in two distinct types of self-reactions: self-satisfaction or -dissatisfaction and self-confidence expectations. Satisfaction or dissatisfaction is an affective response to past actions; self-confidence expectations are judgments about one's future capabilities to attain one's goal. This framework allows a discussion of self-confidence as it relates to a number of motivational processes, including setting goals and causal attributions.
Answer: Differentiable criterion
Explanation: In simple words, differentiable criterion refers to the phenomenon of market segments in which the producing entity differentiates its product on the basis of different customer base. The base can be set on the criteria of any factor like gender , age group or religion etc.
Under this criterion the producing entity produces the product by taking special considerations to the preferences of that particular customer group. In the given case two separate groups are responding similarly to a single product, hence, it fails differentiable criteria.
Answer: structural unemployment
Because the new firm no longer had need of her services, Paulina’s job was eliminated this kind of unemployment is called structural unemployment. This kind of unemployment is involuntary. This means that the person is willing and able to work but cannot find a job and such is the case with Paulina as well. Since her services were filled by someone else, this will be classified under structural unemployment
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Answer:
Supporting them means giving the innovation economy a better chance to find solutions. Startups disrupt, transform and better old ideas and create new ones. By doing so they create new markets and opportunities which in turn create more jobs and improve people's lives.
