The first course of action that we should perform is to provide the requisite knowledge of the generic medicines to the patient and to get some financial relief for the patient, we can take help of the PAPs (Patient Assistance Programs).
1. As per the perception of the patient, the person is agitated and he is afraid that this particular drug does not comes under the prescription coverage, the patient seems to be a little worried.
We can tell him about the abilities of generic medicines. The generic medicines have same effects on the as any other medicine.
2. The additional action that we may take to get the patient in some financial relief is by letting them know about PAPs (Patient Assistance Programs).
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