Total Quality Management (TQM) is an integrated management business strategy aimed at embedding awareness of quality in all organizational process.
Total quality management (TQM) is the ongoing process of identifying and minimizing or eliminating production defects, optimizing the supply chain, enhancing the customer experience, and ensuring that staff members are trained to the highest standards. The goal of total quality management is to hold each party responsible for the whole standard of the finished good or service.
William Deming, a management consultant whose work had a significant influence on Japanese manufacturing, created Total quality management. Although TQM and the Six Sigma improvement process are quite similar, they are not the same. While Six Sigma aims to eliminate defects, TQM concentrates on ensuring that internal rules and process standards lower errors.
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