b. listen with empathy
The key characteristic for one listening with empathy is to give the speaker your undivided attention. Because Jeff fell asleep, he obviously had not been providing this. Further, when one is empathetic, one is able to understand the position/place of someone else. Obviously, if Jeff were speaking, he would want his audience to pay attention, so he should have recognized this and been conscious of that for Elizabeth. By Jeff falling asleep, he does not understand the perspective of someone else in order to recognize how to respectfully listen (or listen with empathy).
Tybalt is Juliet's cousin, originally, Tybalt wanted to duel Romeo instead. But since he and Juliet are married, he cannot fight Tybalt as he is basically his cousin-in-law, thus, Romeo rejects Tybalt's challenge. Mercutio finds this quite cowardly as a result he himself challenges Tybalt to fight.
Well it all depends on what you're writing about. When you write your rough draft think about the feeling it gives when reading it over. Then if it feels right, give it a go. This might not help much but think about how you feel while reading it.
Gregor's sudden transformation into a giant insect
