1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
levacccp [35]
3 years ago
9

Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose th

e best answer for the following question about handling customer problems. When you are handling a customer problem, what should you do?
a. Ignore the problem.
b. Describe the problem and apologize.
c. Phone your lawyer right away.
Business
1 answer:
zhenek [66]3 years ago
5 0

Answer:

Hi

The answer is b) describe the problem and apologize

Explanation:

The first step should be to listen to the client and show genuine empathy, regardless of the means by which the client communicated. It is essential to show the customer a brand values him as a person, not just as a buyer.

The second step is to assess the situation. Once the client has finished explaining the problem, you should ask for clarification when necessary and if there is any other important information that the client wishes to share.

The third step is to ask about the needs and doubts of the client. Some clients have an idea of what they need and can even carry out their concern one more step and request some kind of compensation. Being proactive in these situations is critical to gain customer trust.

The fourth step is to offer a solution and options whenever possible. Once the situation has been carefully selected, the most attractive solution for the client should be offered and other options offered whenever possible.

The fifth step is to follow up with the client to see how he feels about the resolution and for the problems that the problem was solved. This step shows customers that your company values them and that they are working to offer a better customer experience.

You might be interested in
What marketing piece identifies a salesperson's credentials and successes?
NemiM [27]
The marketing piece that identifies a salesperson's credentials and successes is Career book. 
A salesperson is an individual who sells goods and services to other entities. the successfulness of a salesperson is measure by the amount of sales he or she makes during a given period and how good that person is in persuading individuals to make a purchase. The compensation is dependent on the amount of sales made and a fixed amount. 
5 0
3 years ago
Which of the following actions by a corporation would enjoy full First Amendment protection (i.e., could not be regulated)? a. a
kobusy [5.1K]

<u>Answer:</u>

<em>C. A media campaign by a tobacco company against a cigarette tax increase </em>

<em></em>

<u>Explanation:</u>

The Amendment to the American Constitution keeps the legislature from making laws which regard a foundation of religion, preclude the free duty of religion, or compressing the ability to speak freely, the opportunity of the press, the privilege to quietly amass, or the right to request  

A careful reading of the Amendment uncovers that it secures a few fundamental freedoms and opportunity of religion, discourse, press, request, and get together. Therefore getting to understand the correction might be a long process.

4 0
3 years ago
An investor purchases a stock for $45 and a put for $0.85 with a strike price of $41. The investor sells a call for $0.85 with a
Ilya [14]

Answer and Explanation:

The computation of the maximum profit and the loss for the position is as follows:

Maximum profit is

= Call option strike price + Call price - Purchase price - Put price

= $54 + $0.85 - $45 - $0.85

= $9.00

And,  

Maximum loss = - Purchase price - Put price + Put option strike price + Call price

= - $45 - $0.85 + $41 + $0.85

= - $4.00

We simply applied the above formula so that the correct value could come

And, the same is to be considered

3 0
3 years ago
Which of the following is true of normal costing? a.Actual direct labor cost is traced to products, but estimated direct materia
KengaRu [80]

<u>C) </u><u>Actual direct materials and direct labor costs are traced to products, but estimated overhead costs are assigned using predetermined rates.</u>

<u />

<h3><u>What Are the Normal Costs?</u></h3>

The cost of a product is determined using standard costing. This method includes a standard overhead rate and actual direct costs applied to a product. It includes the actual cost of labor, materials, and a standard overhead rate that is calculated based on the product's actual consumption of the allocation base in question (such as direct labor hours or machine time).

You can prorate the difference between the cost of goods sold and inventory if there is a discrepancy between the standard overhead cost and the actual overhead cost, or you can charge the difference to the cost of goods sold (for lesser discrepancies).

<u />

Learn more about the costs of the product with the help of the given link:

brainly.com/question/15506611?referrer=searchResults

#SPJ4

7 0
2 years ago
You put money in the bank. The increase in the dollar value of your savings a. and the change in the number of goods you can buy
lisov135 [29]

Answer:

c. is a nominal variable, but the change in the number goods you can buy with your savings is a real variable.

Explanation:

The change in the value of the money that you put in the bank is a nominal variable: it gains value because of the interest rate that the bank pays, but it does not account for inflation.

This nominal value becomes a real value when it is used to buy goods and services. Because goods and services are subject to inflation, any inflation that the goods and services are carrying, will either reduce or increase the real value of the savings, depending on whether inflation was higher than the interest earned or not.

6 0
3 years ago
Other questions:
  • Barbara solicits input from her subordinates before making decisions that will affect them. She often praises them for good work
    15·1 answer
  • Answer the question using the following data, which show all available techniques for producing 20 units of a particular commodi
    12·1 answer
  • Describe the operations function and nature of the operations manager's job
    10·1 answer
  • You are going to buy a computer , but first you want to do some research to help you select the best model for your beeds. Where
    5·1 answer
  • True or false? until recently, the public health approach has been to focus on economic factors in seeking risk reduction.
    12·1 answer
  • 4.what is the multinational pact that calls for a worldwide reduction in greenhouse gases?
    6·2 answers
  • If a policyowner unintentionally pays premiums in excess of the MEC guidelines, the excess premium can be refunded by the insure
    13·1 answer
  • What are the reason why there is government revenue surplus?​
    15·1 answer
  • Wichita Industries' sales are 20% cash and 80% on credit. Credit sales are collected as follows: 40% in the month of sale, 50% i
    9·1 answer
  • Goods that are partially completed by a manufacturer are a.work in process inventory b.materials inventory c.merchandise invento
    6·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!