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levacccp [35]
3 years ago
9

Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose th

e best answer for the following question about handling customer problems. When you are handling a customer problem, what should you do?
a. Ignore the problem.
b. Describe the problem and apologize.
c. Phone your lawyer right away.
Business
1 answer:
zhenek [66]3 years ago
5 0

Answer:

Hi

The answer is b) describe the problem and apologize

Explanation:

The first step should be to listen to the client and show genuine empathy, regardless of the means by which the client communicated. It is essential to show the customer a brand values him as a person, not just as a buyer.

The second step is to assess the situation. Once the client has finished explaining the problem, you should ask for clarification when necessary and if there is any other important information that the client wishes to share.

The third step is to ask about the needs and doubts of the client. Some clients have an idea of what they need and can even carry out their concern one more step and request some kind of compensation. Being proactive in these situations is critical to gain customer trust.

The fourth step is to offer a solution and options whenever possible. Once the situation has been carefully selected, the most attractive solution for the client should be offered and other options offered whenever possible.

The fifth step is to follow up with the client to see how he feels about the resolution and for the problems that the problem was solved. This step shows customers that your company values them and that they are working to offer a better customer experience.

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historically, demand has averaged 2546 units with a standard deviation of 149. the company currently has 2610 units in stock. wh
Minchanka [31]

The company with 79 units in stock have a Service Level of 97 The z score is used to determine by how many standard deviations the raw score is above or below the mean. The z score is given by: Given that: μ = 40, σ = 20, hence for x = 79: From the normal distribution table, P(z < 79)  = P(z < 1.95) = 97.44% Hence the company with 79 units in stock have a Service Level of 97.

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5 0
2 years ago
A store that sells books and a store that sells tools are what type of competitors?
Elza [17]
A. they are non competitors because they sell two different things.
8 0
4 years ago
Orica Inc. competes in the market for commercial explosives. The company recently changed its business model from just selling e
Troyanec [42]

As the company recently changed its business model from just selling explosives to managing an entire blast in a quarry. This customer-solution-based approach to the sale of explosives is an example of systems selling.

<h3><u>What is a Business Model?</u></h3>
  • The strategy a business uses to turn a profit is referred to as its business model. It lists any estimated costs as well as the goods or services the company intends to sell, as well as its chosen target clientele.
  • Both new and established businesses need strong business models. They aid young, developing businesses in luring capital, hiring talent, and inspiring management and personnel.
  • Established companies should change their business strategies on a regular basis to account for emerging trends and difficulties. Investors use business plans to assess potential investments.
  • A business model is a comprehensive strategy for running a company profitably in a particular industry. The value proposition is a key part of the company model.

Systems selling is the practice of offering linked products or services as a unit rather than individually or independently. Products that are combined under systems selling are typically complementary products.

Therefore, This customer-solution-based approach to the sale of explosives is an example of systems selling.

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3 0
2 years ago
For the year, Redder Company has cost of goods manufactured of $600,000, beginning finished goods inventory of $200,000, and end
nevsk [136]

Answer:

finished cost = $200,000

inventory cost=$250,000

manufactured cost= $600,000

cost of good= beginning inventory+purchase during period cost- ending inventory

$600,000+$200,000-$250,000

$550,000

7 0
3 years ago
Accountants include ________ costs as part of a firm's costs, while economists include ________ costs. Group of answer choices i
Goshia [24]

Answer:

Explicit, explicit and implicit

Explanation:

The accounting cost is the cost that generally includes the payment related to the wages, rent, price of the products etc

While on the other hand, the economic cost is the cost that involves both type of cost i.e. explicit and implicit. The implicit cost is generally the opportunity cost

This is the answer but the same is not provided in the given options

8 0
3 years ago
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