Answer:
1. low- involvement decisions may sometimes enable consumers to skip steps in the consumer decision making process.
Explanation:
Consumer decision making process includes all the steps between consumer's generation of needs/wants and final purchase of the product.
The process comprises of below mentioned 5 stages:
- Need recognition : whereby a need is generated
- Search for information so as to identify products satisfying such needs
- Evaluation of all available alternatives i.e assessment of all available products satisfying a need and selecting the best alternative.
- Purchases , the stage wherein the consumer buys the selected product.
- Post purchase evaluation, i.e the stage when consumer evaluates whether he made the right purchase decision.
In the given case, the consumer realized that he hadn't eaten at all during the day and thus instantly stopped at a restaurant, made a regular purchase of a burger without caring for the menu or set of other available alternatives.
Here, the investment decision related to a meal, being a low cost decision and occurring in a famished state. So consumers while making such low cost decisions may not find going through the menu and spending much time in deciding as worthwhile and in short will likely skip steps in the consumer decision making process.
If the costs of errors are severe.
The problem should be troubleshooted if the mistakes are repeated and if the employee has responded in an unstable way through the work. Once you identify the problem, you make sure that the solution is there to simplify the life of your worker.
Answer:
Mediation.
Explanation:
This is explained to be a process that has been well structured which is seen to be plain and also interactive, having compulsorily a third party who is impartial in conflict resolution that is seen to be between an employee and a said organisation. Certain mediation cases may be seen to be informal meeting among the parties or a scheduled settlement conference. This dispute in some cases when it is a little blown out of proportion by the mediator, may either be pending in a court or potentially a dispute which may be filed in court. Cases suitable for mediation are disputes in commercial transactions, workers compensation, labor or community relations, domestic relations, employment or any other matters which do not involve complex procedural or evidentiary issues.
