Question

Which statement describes investing in human capital to increase productivity? Monica, the CEO of Happy Ride, a cab service in Mexico, has retired from her position. Her successor, Janice, decides to give the company a makeover. To increase productivity, Janice introduces several changes. She notices that there’s a higher demand for cabs on weekend nights, so she extends service hours from 12 hours to 24 hours on weekends. To strengthen brand recognition, she has all the cabs painted in the company colors. She even requires the drivers to wear a uniform with the company logo. Then she has a mobile app developed to turn Happy Ride into an app-based service. Recognizing the need to improve the customer experience, she introduces customer service and English language training for drivers.

Answer 1

This "Recognizing the need to improve the customer experience, she introduces customer service and English language training for drivers" statement describes investing in human capital to increase productivity.
 The human capital is the human employee resources of a company. Drivers are the Happy Ride's human capital. Janice made the investment for the drivers by making an expense in employee training. These pieces of training are the customer service and English training. These pieces of training mean to improve her employees' productivity. Thus, the sentence above is the most suitable choice.