Question

You just finished leading your team during a two-hour long meeting with one of your larger clients. The purpose of the meeting was to provide an overview of results and recommendations from a project your team just finished for the client. Your team was very prepared and even practiced the debrief presentation several times. Everything seemed to go very well during the meeting, as you and your team detailed how the project was handled, who did what, the results of each project phase, as well recommendations for the client to implement. However, right after the meeting, the point of contact at the client said that her boss was "not at all happy with the project" and was questioning whether or not to renew your team’s contract because she "didn’t see the value created by the project."
Required:
(a) Which of the following aspects of communication was lacking the most in your team’s debrief presentation?
Select: 1
O Providing enough details so the client understands the project and its outcomes.
O Practicing the debrief to ensure a smooth and timely delivery.
O Organizing the information to highlight important points.
O Selling the expertise of the team to the client.

Answer 1

Answer:

Option D  

Explanation:

In simple words, The debrief analysis was done well during the given scenario, but still no attempt was taken in explaining to the customer about the skills of the group. The customer would like to learn who does how in the enterprise, or whether or not the job is in competent hands.

By offering to buy the group 's competence, the customer might have had the impression that the venture is in capable hands, but this could have established a relationship of mutual trust between the two parties, which in turn could have been valuable to the success. That would be the only element of the team's session discussion that was missing.