Question

Donna is a sales representative for the Eastern Essentials Company. She really enjoys working for Eastern Essentials, because she and others are treated as highly valued employees. Sales reps are given freedom and flexibility in their relationships with customers. While there are only a few layers of management at Eastern Essentials, Donna has found that these managers try their best to support and assist her efforts. Based on Donna's experience, it appears that Eastern Essentials is a(n)

Answer 1

Answer:

Inverted organization.

Explanation:

In this question, the Eastern Essentials company can be configured as a inverted organization.

In this organizational structure, the hierarchy is reversed, that is, the central decision-making process is carried out by employees who are in direct contact with customers, while the positions of directors and senior managers offer the necessary support to employees to improve service. customers.

In an inverted hierarchy organization, there are few layers of management, which means that there is greater flexibility for the employee to develop his / her role, which increases motivation, innovation and service productivity.