Costco now needs to effectively manage the sale of this returned item. Reverse logistics is an example of managing this return.
<h3><u>Reverse logistics: What are they?</u></h3>
Supply chain management that moves goods back from buyers to sellers or manufacturers is known as reverse logistics. Reverse logistics are needed for procedures like returns or recycling after a customer receives a product.
Reverse logistics begin at the customer and work their way back through the supply chain to the manufacturer or the distributor. Reverse logistics can also refer to procedures where the customer is in charge of the product's final disposal, such as recycling, refurbishing, or resale.
Recovering value and encouraging customer repurchase are the goals of reverse logistics. At least 30% of items ordered online are returned, compared to less than 10% of in-store purchases.
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