Answer:
a) 13% of people did not experience problems with an online transaction.
b) 36.54% of people experienced problems with an online transaction and abandoned the transaction or switched to a competitor′s website
c) 46.11% of people experienced problems with an online transaction and contacted customer-service representatives.
Step-by-step explanation:
a. What percentage of people did not experience problems with an online transaction?
87% of people have experienced problems with an online transaction. So 100 - 87 = 13% of people did not experience problems with an online transaction.
b. What percentage of people experienced problems with an online transaction and abandoned the transaction or switched to a competitor′s website?
87% of people have experienced problems with an online transaction. Forty-two percent of people who experienced a problem abandoned the transaction or switched to a competitor′s website.
Then:
0.87*0.42 = 0.3654
36.54% of people experienced problems with an online transaction and abandoned the transaction or switched to a competitor′s website.
c. What percentage of people experienced problems with an online transaction and contacted customer-service representatives?
87% of people have experienced problems with an online transaction. Fifty-three percent of people who experienced problems contacted customer-service representatives.
Then:
0.87*0.53 = 0.4611
46.11% of people experienced problems with an online transaction and contacted customer-service representatives.
