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KatRina [158]
3 years ago
9

When confronted with an angry and emotional customer, the best first step toward service recovery is to?

Social Studies
1 answer:
STALIN [3.7K]3 years ago
4 0
The best first step is to acknowledge that they are upset. Have them sit down and explain. If they are speaking loudly, speak in a lower volume.
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Nicole was reasonably satisfied with her job and salary until she learned that a coworker who has less education and experience
Kryger [21]

Answer:

Equity theory

Explanation:

Equity theory refers to the fair distribution of resources between people. Equity is measured by c<u>omparing the ratio of contributions and rewards for each person and seeing if the ratio is the same</u>

When we apply this theory to a working environment, this theory means that <u>we expect that people that make the same kind of contributions to the work place have the same rewards</u> (salary, for example) and if they contribute less to the workplace (for example by having less experience) we expect them to have a less salary or rewards. <u>When this doesn't happen we lose motivation in our workplace and diminish our satisfaction. </u>

In this example <u>Nicole learned that her coworker who has less education and experience (contributions) is paid more than here (rewards), therefore she is not happy about the situation</u>. Because s<u>he would expect her coworker to earn less since she's making less contributions, t</u>he theory of motivation that would describe Nicole's reaction would be the Equity Theory.

8 0
3 years ago
______ tests assume that people reveal their personalities by their responses to ambiguous stimuli, while ______ tests offer str
serious [3.7K]

Answer:

Projective personality, objective personality

Explanation:

Projective personality tests assume that people reveal their personalities by their responses to ambiguous stimuli.

The objective personality tests offer straightforward scoring and interpretation guidelines for personality and are often in multiple-choice or true–false format.

8 0
3 years ago
Which type of representation takes place when representatives have the same racial, ethnic, religious, or educational background
Dvinal [7]

The type of representation that takes place when representatives have the same racial, ethnic, religious, or educational backgrounds as their constituents is called <u>sociological representation</u>. Read below about sociological representation.

<h3>What is sociological representation theory?</h3>

Sociological representation theory is a body of theory within social psychology and sociological social psychology. It has parallels in sociological theorizing such as social constructionism and symbolic interactionism, and is similar in some ways to mass consensus and discursive psychology.

Therefore, the correct answer is as given above

learn more about representation: brainly.com/question/557772

#SPJ1

6 0
1 year ago
Carl is using computer dating services to find a marriage partner for himself. he is looking out for a partner who will have an
Tresset [83]
Carl demonstrates the type of love called, "Pragma". Pragma is described as a type of love that focuses on the benefits and personal advancements that you can gain from the other person. Usually demonstrated by entering into "arranged marriages", the emotional aspect of both individuals were not considered but instead, convenience became their utmost priority.
3 0
3 years ago
Which group would be mostly to live on a manor owned by a lord but have some freedom?
Eva8 [605]

Answer: serfs

Explanation:

Took the quiz

4 0
3 years ago
Read 2 more answers
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