1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
horrorfan [7]
3 years ago
7

One industry with a reputation for less-than-stellar customer service is that of the nation's pay-tv providers. much of the terr

ible customer service is blamed on outsourcing. to cut costs, most pay-tv
Business
1 answer:
musickatia [10]3 years ago
5 0
<span>In order to cut costs, most of the pay TV providers have incorporated large call centers where they hire poorly trained and low paid employees to answer customer calls. These employees lack incentive and generally don't care much about customers. One exception to the rule is DirecTV. They are known for the best customer service record in the industry. It uses outsourcing, but they have motivation, something lacking from other providers. Their reps get free satellite TV in their homes once they have been on the job for three months and are invited to special DirecTV events where they have chances to meet and greet celebrities and NFL stars. They are also given the ability to handle complaints themselves rather than just listening, noting and transferring calls.</span>
You might be interested in
Carmela was promoted to a management position at work but was not fully prepared for the number of new responsibilities in the n
Sophie [7]

Answer:

EXPLAINING STRESSFUL EVENTS BY ATTRIBUTING THEM TO A TEMPORARY SITUATION.

Explanation:

Attribution theory deals with how the social perceiver uses information to arrive at causal explanations for events. It examines what information is gathered and how it is combined to form a causal judgment.

Explanatory style is the characteristic, habitual way individuals explain the causes of good and bad events they experience.

Stressful events can either be good or bad. People may attribute stressful events to factors that are either temporary or permanent and specific or universal.

Carmela's thought means she is explaining her stressful work (event) by attributing it to a temporary situation since she thinks she will get the hang of it in a few months.

Therefore, an example of the explanatory style is EXPLAINING STRESSFUL EVENTS BY ATTRIBUTING THEM TO TEMPORARY EVENTS.

4 0
3 years ago
Executive stock options: Multiple Choice allow the holder the option to buy shares at a specified exercise price during a specif
ss7ja [257]

Answer:

allow the holder the option to buy shares at a specified exercise price during a specified period of time.

Explanation:

A primary market refers to the market where these securities that are being sold are issued or created

On the other hand, the secondary market can be defined as a market where various investors sell and buy securities from other investors.

Some examples of secondary market around the world are New York Stock Exchange (NYSE), NASDAQ, London Stock Exchange (LSE) and National Stock Exchange (NSE).

Executive stock options (ESOs) can be defined as an equity compensation contract that are granted to the employees and executives of a company, giving them to right to buy a specific amount of shares from the company's stock at a particular price for a specificied period of time.

Basically, ESO allows the holder the option to buy shares from the company's stock at a specified exercise price or strike price for a specific period of time.

The main purpose of an ESO is to serve as an incentive to make the beneficiaries or holders improve the financial performance of a company while closely aligning their interests with those of the shareholders of the same company.

5 0
3 years ago
Why do lenders request to look at your credit report before you can borrow money?
densk [106]

Answer:

The correct answer is letter "D": They want to see how responsible you are in making payments on existing debt.

Explanation:

Credit reports are documents displaying the credit history of individuals. They allow lenders to know what the credit behavior of an individual is, thus, have an idea if that person could repay the amount of a loan or is likely to fall into debt. The three major credit bureaus in the U.S. are <em>Equifax, Experian, </em>and <em>TransUnion</em>.

6 0
3 years ago
Read 2 more answers
At the end of the recent year, The Gap, Inc., reported total assets of $7,610 million, current assets of $4,315 million, total l
borishaifa [10]

Explanation:

The formula to compute the current ratio is shown below:

Current ratio = Total Current assets ÷ total current liabilities

where,

Total current assets = $4,315 million

And, the total current liabilities is $2,453 million

So, the current ratio is

= $4,315 million ÷ $2,453 million

= 1.76 times

Since the current ratio is greater than the 1.76 times that reflects that company have a liquidity position and it is able to pay its short term obligations

3 0
4 years ago
A firm's cash flow from financing activities includes: Select one: A. Cash paid for merchandise purchased B. Cash received from
iragen [17]

Answer:

A firm's cash flow from financing activities includes:

D. Cash paid to reacquire treasury stock.

Explanation:

The cash paid to reacquire treasury stock is a financing cash outflow.  It reduces the cash inflow from financing activities and forms part of the financing activities of the company under the Statement of Cash Flows.  In this financial statement, cash flows are classified into three main groups or activities: operating activities, investing activities, and financing activities.  This classification helps to define the source of the cash flow.

6 0
3 years ago
Other questions:
  • The Brookstone Company produces 9 volt batteries and AAA batteries. The Brookstone Company uses a plantwide rate to apply overhe
    10·1 answer
  • Which of the following is an incorrect way to avoid struck-by rolling hazards?
    12·2 answers
  • Neue Inc reports net income of $500,000; during the year, the company declared $100,000 in preferred stock dividends and had an
    14·1 answer
  • Which of the following statements about mentors is true?
    9·2 answers
  • What types of businesses are likely to have an informal corporate culture?
    7·2 answers
  • Kristoff Walker operates his own catering service. Summary financial data for February are presented in equation form as follows
    7·2 answers
  • Which legislation gave the government the authority to set and limit shipping costs?
    13·2 answers
  • 1. One advantage of sole proprietorship is:
    9·1 answer
  • Ranger Inc. would like to issue new 20-year bonds. Initially, the plan was to make the bonds non-callable. If the bonds were mad
    14·1 answer
  • The business structure you choose as a step for starting your new business affects the following?
    11·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!