Answer:
B. False
Explanation:
The target of service provision are the customers. So service providers must ensure that their targets are obtaining maximum satisfaction from the quality of service they provide and one way of doing this is by asking feedback from customers
Answer:
The correct answer is motivated blindness.
Explanation:
Ethical blindness is a psychological phenomenon derived from what is known as: motivated blindness. It is that people see what they want to see and easily lose sight of conflicting information when it is in their interest to remain ignorant. The conflict of interest has a lot to do with this phenomenon. For example, if in the same work team - in any direction - the director maintains a personal relationship with a collaborator, the mistakes she makes will tend to minimize them against mistakes of other team members.
Both moral silence and ethical blindness are widespread phenomena within our corporate culture, and unfortunately they only manifest themselves when there is fraud within the company or a problem that affects the image of the company.These usually grow especially when the company You are succeeding and reaching your strategic and financial goals. Top management should focus more on these phenomena not only for an ethical duty issue but for proper risk management within the organization.
D is the answer to your question
Answer:
Inter-rater reliability.
Explanation:
Based on the scenario being described within the question it can be said that in this situation Bill and Nancy are interested in the measure's Inter-rater reliability. This term focuses on measuring the level extent in which two or more raters/observers/researchers agree on the on the something. Such as Bill and Nancy are doing by checking the consistency of the results to see if many raters agree with one another.
