Question

Stephanie is a flight attendant on a major airline. She presents the safety guidelines to all the passengers and speaks directly to the passengers seated in the exit row to make sure they understand what to do in the case of an emergency landing. She also brings snacks, drinks, blankets, and pillows to the passengers to ensure that they have a comfortable flight. What skills is Stephanie exhibiting?
a. psychomotor skills
b. technical skills
c. analytical skills
d. cognitive skills
e. human relations skills

Answer 1

Answer:

The correct answer is letter "E": human relations skills.

Explanation:

Human relations skills are a set of abilities people show while interacting with others. Those skills include assertive communication, empathy, stress management, and conflict resolution. Most leaders are requested to have this profile of personality for effective and efficient managerial practices.