The spell checker and thesaurus are not underneath the view tab, so 1 and 2 are wrong.
If you replace every instance of the word gorgeous, then you would not be adding variety. So d is incorrect.
Therefore:
The only correct answer is C, as it is correct navigation and it adds word variety.
Answer:
Listen carefully to the customer and avoid getting defensive or even offensive.
Explanation:
The customer have every right to be angry since he might be ignorant of the work done and only act base on what he sees. In this scenario you need to listen carefully to his complain avoid been defensive and also avoid getting him/her more angry by been offensive. after he has laid out his complain you can then go ahead to explain why it is necessary to bend the hinge on the lid.