Question

Some system analysts argue, "Give users what they ask for. If they want lots of reports and data, then that is what you should provide. Otherwise, the users will feel that you are trying to tell them how to do their jobs." Still another group of analysts argue, "Systems analysts should let the users know what information can be obtained from the system. If you let the users dictate, then you will never get anywhere and/or go down costly paths because the end-users really don't know what they want and do not have the technical knowledge or understanding of code, data-basing, and systems." What do you think of these arguments?

Answer 1

Answer:

I align with the second group of System Analysts.

Explanation:

Actually, in the IT world  most users want detailed explanations of processes, reports and data during their fault resolutions. However, they do not really know what to do with these nor would even make use of it when a fault occur on their system again. Thus, it is better for "Systems Analysts to let the users know what information can be obtained from the system. If you let the users dictate, then you will never get anywhere and/or go down costly paths because the end-users really don't know what they want and do not have the technical knowledge or understanding of code, data-basing, and systems."