Answer:
1. C.
2. A.
3. B.
4. C.
5. A.
6. C.
7. B and C.
8. B.
9. A and B.
10. C.
Explanation:
1. Courteous employees is a total quality management (TQM).
2. Food produced to order is a just-in-time (JIT).
3. New product development is a continuous improvement (CI).
4. Clean tables and floors is a total quality management (TQM).
5. Orders filled within three minutes is a just-in-time (JIT).
6. Standardized food making processes is a total quality management (TQM).
7. Customer satisfaction surveys is both a continuous improvement (CI) and total quality management (TQM).
8. Continually changing menus is a continuous improvement (CI).
9. Drive-through windows is both a just-in-time (JIT) and continuous improvement (CI).
10. Standardized menus from location to location is a total quality management (TQM).
A lean business is a business concept used by organizations to eliminate waste and maximize value for growth and development. The lean business concept include the following;
<em>A total quality management (TQM) is a management framework that is focused on achieving long-term success through the satisfaction of your customers by the efforts of all the member of staff in an organization.</em>
<em>Just-in-time (JIT) is a management framework that is focused on cutting manufacturing costs and increase efficiency between suppliers and consumers through the use of a proper inventory system.</em>
<em>A continuous improvement (CI) is a management technique that is focused on improving manufacturing processes, products and services through the elimination of redundancy and time-wasting activities in an organization. </em>
