<span>to inform the troops of their obligations i believe </span><span />
Answer:
I think the most helpful way to create a more formal and professional tone is to eliminate the informal language.
Explanation:
The paragraph has phrases like "<em>off the hook</em>", or homeless "<em>peeps</em>" that are not accurate for a formal request. If those words or phrases are changed for more formal ones, the whole request will sound more serious and important.
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Answer: Intervene
Explanation: It is a thing for people to intervene when debates, etc get too heated or tend to stray. An example of intervening would be trying to get people back on topic or trying to settle down a heated debate, discussion, etc.