Head, A. J. (2012). Learning curve: How college graduates solve information problems once they join the workplace. Project Infor
mation Literacy Research Report (ERIC Document Reproduction Service No. ED536470). Information literacyrefers to the ability to find, evaluate, and use information. Recognizing the important role of information literacy skills in the workplace, Head (2012) investigated the following questions: 1.What question did the researcher seek to answer?
2.What do employers expect from college graduates in terms of information literacy skills?
3.What challenges, if any, do recent graduates face in terms of information literacy skills in the workplace?
"a testimonial" would most likely include positive information about one side of an issue, although it should be noted that this is not always the case with testimonials.