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Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
Answer:
This resource with its aligned lessons and texts can be used as a tool to increase
student mastery of Ohio’s Learning Standards. It should be used with careful
consideration of your students’ needs. The sample lessons are designed to target
specific standards. These may or may not be the standards your students need to
master or strengthen. This resource should not be considered mandatory
Explanation:
hope this helps
This line comes from "The Things They Carried" by Tim O Brien when he served in Vietnam. The term hard vocabulary to contain terrible softness simply reflects what he has done to serve in Vietnam. In times of war, it is not good to be internally soft as it may serve as weakness to enemies. Therefore, hard vocabulary refers to the words that one would say to himself and others in order to project strength and hide softness or weakness inside.
