Question

Outline the steps that you would take to ensure a successful conversion from the existing call center system to the new EHR-compatible system. Defend your response. Who should be involved in the conversion planning and implementation

Answer 1

Answer:

I. The steps to be taken are:  

1. Scoping the project: Every project must have a scope. That is a scope of what needs to be achieved.
2. Engaging a conversion expert: One must look out for someone experienced and whose prices are affordable. It's best to seek out references before engaging a conversation specialist and if possible, background checks done as he or she will be handling very sensitive data.
3. Execution of the Project: Usually, the first version of the project will have some bugs which will necessitate upgrades and updates. These updates and upgrades are part of the process.
4. Collaborating with the Conversion Specialist: During projects of this nature, one will need to work with other professionals outside of ones normal workforce. This human to human interaction may look simple but is critical as the specialist cannot do his or her job if they are not guided by someone internal who knows the process very well.
5. Testing, Validating, and Iterating

After the old records have been installed onto the new EHR system, it will be time to see if it really works. At this stage, debugging is very frequent. What works will be noted and what doesn't is fixed. Then the system is tested all over again.    

   6. Ensure that Import and Extraction work as planned.

Extraction and Importation are key features of an efficient EHR system. Data needs to be imported into the database, and reports/ information need to be extracted at one point or the other.

7.  Tidying up Work Flow

The EHR is built to ease the administration of patients. If there are any errors or inadequacies, it will be highlighted at this stage. The conversion specialist will be available to ensure that any correction in this regard is effected.

 8. Launch: This simply means going live with the new system.

II Those who will be responsible for the conversion planning and implementation are:

1. Internal Staff. Depending on the organisation, Heads of teams and key members of staff whose opinions are valued and who understand the system and the big picture (in terms of what the strategic objective of the new system) will be on the conversion, planning and implementation team.

2. Conversion Specialist will also be required. This person most likely will be a third party and is very crucial to the project.

Cheers!

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