The North Sea has very important natural resources such as oil and natural gas. Oil is a mixture of organic compounds, mainly hydrocarbons insoluble in water, it is also known as crude oil or simply crude and gas natural which is an important source of fossil energy released by its combustion.
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In such cases, the person who wants to change it has to show a receipt of the purchase. If the person does not have a receipt and still persists you can call the manager and the manager can solve it. If the manager is not there, you can say that there's nothing that you can do and that the person can return at a later time when the manager might be there. You can also point them to your customer service.