Answer:
<u>Zone of tolerance</u>
Explanation:
Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.
The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.
Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.
If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.
In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.
Answer would be .24, according to my "calculations"
It is an advantage when group incentives encourage competition between groups of employees when groups try to outdo one another in satisfying customers.
Competition is uncertainty about how to ensure survival. Competition can occur between entities such as organisms, individuals, and economic and social groups. Rivalry is about achieving unique goals such as visibility, leadership, market share, niche, scarce resources, or territory.
Competition, most commonly viewed as the interaction of individuals competing for a finite common resource, is the direct or indirect interaction of organisms that results in changes in fitness when they share the same resource. can be defined more broadly as a dynamic interaction.
There are four kinds of competition in a loose marketplace machine: perfect opposition, monopolistic competition, oligopoly, and monopoly.
The four key characteristics of perfect competition are: (1) a huge wide variety of small companies, (2) equal merchandise offered by all firms, (three) perfect resource mobility or the liberty of entry into and go out out of the enterprise, and (4) perfect information of costs and generation.
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Answer:
greater than both the current yield and the coupon rate.
Explanation:
A discount bond is a bond that at the point of issuance, it's less than its face or par value.
When a bond is trading for less than its face value in the market, it's known as a discount bond.
The yield to maturity on a discount bond is greater than both the current yield and the coupon rate. This simply means that the coupon rate is usually lower than the yield to maturity of the discount bond.
Additionally, the yield to maturity can be defined as the bond's total rate of return required by the secondary market while the coupon rate is defined as the annual interest of a bond divided by its face value.
For instance, when a bond is issued at a par or face value of $5,000, at maturity the investor would be paid $5,000. But because bonds are being sold before its maturity, it would trade below its face value.
Hence, a bond with the face value of $5,000 could trade for as low as $4,800, thus making it a discount bond.
good debt is for buying assets : things that will be worth more in the future
bad debt is for buying liabilities : things that will be worth less in the future
