Question

Which term describes the art of manipulating people so that they break normal security procedures allowing the release of confidential information?

Answer 1

The term is SOCIAL ENGINEERING.
Social engineering is the art of manipulating people into breaking information security procedures or to give away confidential information which they have at their disposal.<span />

Answer 2

The answer is: Social engineering

Social engineering is an effort made by bad individuals in order to trick other people so they reveal sensitive information about them.

An Example of this would be an internet scam that tell people that they've won a free mobile phone, but in order for the prize to be delivered,  the 'winners' have to enter their address and social security numbers for administrative purpose