When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
Answer: Agent P or simply Perry
Explanation:
Answer:
I can :) just comment lol
Question
Student presentation concepts from another source
Letitia - a step-by-step process of breaking down glucose into energy
Mana - repeating process of the steps of the cell division, going from interphase to division, and back to interphase.
Paul - a series of organisms that show similar characteristics and compare them to those that do not
Which best describes the SmartArt graphic layout each student should use?
Answer:
Letitia would use a process, Maria would use a cycle, and Paul would use a relationship.
Explanation:
Letita's assignment requires her to show how glucose can be broken down into energy, this requires a series of steps in s linear fashion, meaning it would be best suited to a process-style diagram.
Marta's project involves showing the steps of the cell cycle: the clue is in the name. This process is not linear, and instead repeats itself, meaning it fits to a cycle diagram (i.e. a circular diagram)
Paul is comparing and contrasting different organisms. Therefore, he should use a relationship diagram to show shared characteristics as well as features that differ.