In my life for the first time [and,] the image made me believe [of] my mother that I could change [were] the way things *were*.
remove and & of because it makes no sense in the context of the sentence and move were to the end of the sentence.
The 3rd-person omniscient narrative voice is most likely being employed here. The writing is in the 3rd person, and the narrator apparently can give access to Chad's thoughts, which suggests that the narrator is writing from a perspective that knows everything related to the story.
To put abstract ideas into close-up words or a description that is more easily understood. Use D) concrete descriptions. Concrete descriptions seek to make a concept easily understood by the reader or listener.