The correct answer is climax
The climax in a story is the story's most intense moment which serves as a key turning point. The climax in a plot is usually the culmination or resolution of a certain conflict or situation in the story. There is usually a build up to the climax in a plot. In this passage, Shelby scoring is the plot's climax.
Answer:
Hello Incandescent Soap,
I purchased your Apple Cinnamon body wash about a month ago, and I recieved a Plum Raisin. I've come to know that you are no longer selling the Apple Cinnamon scent, and that is the only kind that I would like to have purchased, so I am looking to get a refund for the body wash you sent me. I know that you have a 90-day return policy, but only if the bottle is unopened, and I am asking you to make an exception for my purchase because the label gave me false information. You have labeled the bottle Apple Cinnamon, which is not only misleading, but an outright lie because the actual scent of the body wash was Plum Raisin. Even though you might say that the bottle was opened and I can't get a refund for that, I think that it is unfair of you to expect me to be satisfied with a body wash of the wrong scent. You didn't even think to contact me when you took Apple Cinnamon off your listing when I had ordered it, and you took a further step by hiding the label, I know that it is only acceptable if I get my money back for this product.
Thank you,
(Your name)
