Answer: <em>Self-serving bias</em>
Explanation:
Self-serving biases are referred to as the psychological or affective process which are further is wry by the requirement to cultivate and thus further embellish their self-esteem, or the penchant to distinguish oneself in the favorable way. It is referred to as the attitude that a person or an individual will further assign success and accomplishment to ones own efforts, but will ascribe the failure to other factors.
Answer:
B: a few huge businesses control an industry.
Explanation:
Just took the quiz.
Colombia tiene una próspera economía de mercado basada principalmente en petróleo, minería, agricultura y manufactura. El crecimiento durante la última década ha sido un sólido 4,7 por ciento. Entonces, gracias a estos beneficios, la economía extractiva enriqueció la cultura de Colombia.
Innovation is the creation, improvement and usage of another item, procedure or administration, with the point of improving proficiency, adequacy or upper hand.
Answer:
increase labor or use methods to entertain the calls
Explanation:
The company is faced with 50% increase in its calls which also leads to increased sales. However, to deal with these rising number of calls there are certain measures that need to be taken,
The consultant should recommend hiring extra work force to cater the rising demand. This new work force can be hired on commission only, percentage for the number of questions answered.
Another recommendation would be to use welcome messages for the customers that would slow down the calls reaching the contact center. This would give extra time before the call reaches the customer supports
Both these methods can lead to a more productive work force leading to increased revenue.
