What should you do if you know you'll need to leave the telephone for more than 30 seconds to find information for a caller?
2 answers:
Explain to the caller this will take you a little bit to get the answer they need and ask if they want to hold or receive a call back.
Answer:
Talk with him or play a music of background.
Explanation:
Most of the call center around the world use the tool of background of music to relax or to keep more confortable the time of wait for a caller.
Others call center specialist trying to talk some funny in the period of wait.
This is the most commun on these cases.
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