What should you do if you know you'll need to leave the telephone for more than 30 seconds to find information for a caller?

2 answers:

8 0

Explain to the caller this will take you a little bit to get the answer they need and ask if they want to hold or receive a call back.

krok68 [10]3 years ago

5 0

Answer:

Talk with him or play a music of background.

Explanation:

Most of the call center around the world use the tool of background of music to relax or to keep more confortable the time of wait for a caller.

Others call center specialist trying to talk some funny in the period of wait.

This is the most commun on these cases.

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I just need a few examples, thank you!

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<h3>The danger of the mindset above</h3>

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