Customer relationship management (crm) helps firms gain and maintain competitive advantage by:

1 answer:

3 0

Customer relationship management (CRM) software is designed to help organizations increase customer loyalty, target their most profitable customers, and streamline customer communication processes. CRM helps firms gain and maintain a competitive advantage by: 1) segmenting markets based on demographic and behavioral characteristics. 2) tracking sales trends and advertising effectiveness by customer and market segment. 3) identifying which customers should be the focus of targeted marketing initiatives with predicted high customer response rates. 4) forecasting customer retention (and defection) rates and providing feedback as to why customers leave a company. 5) studying which goods and services are purchased together, leading to good ways to bundle them. 6) studying and predicting which Web characteristics are most attractive to customers and how the website might be improved.

You might be interested in

: a cell phone company has decided to have an independent human resources company perform its human resources functions. this ar

lapo4ka [179]

The cell phone company is participating in strategic outsourcing. When a business uses strategic outsourcing they are outsourcing a part of their company operations to another company. By doing this, they are able to focus more on their core company goals and let another company handle the outside work of making it happen.

3 0

3 years ago

Which action is an example of an expansionary monetary policy?

kicyunya [14]

A. Lowering the interest on reserve rate.

Expansionary monetary policy increases money supply by lowering interest rates

6 0

3 years ago

Read 2 more answers

The Industrial Revolution brings about the use of production processes dependent on new machines and interchangeable parts.

RideAnS [48]

Answer:

True

Explanation:

Industrial Revolution can be regarded as transition from old to the new manufacturing processes which begins from some part of the world such as

Europe and United States, within some period from of 1760 and it's improving up till date. Some of the causes of Industrial Revolution are development of trade as well as the rise in business activities. It should be noted Industrial Revolution brings about the use of production processes dependent on new machines and interchangeable parts.

5 0

3 years ago

Q2.Parent Company acquired 90% of Son Inc. on January 31, 20X2 in exchange for cash. The book value of Son's individual assets a

Liula [17]

Answer:

Journal entry that Parent will make on the date of acquisition to record the investment in Son Inc. is $1035000.

Explanation:

Journal entry Parent make on the date of acquisition to record the investment in Son Inc.

The net worth of Son’s Inc. is $ 1150000. The parent acquires 90 % of it . So we assume that 90 % stock is held by parent for $ 1035000.

5 0

4 years ago

Rapidly increasing health costs have been a major political concern since at least 1992. Suppose the government sets the maximum

lara31 [8.8K]

Answer:

Option "D" is the correct answer to the following statement.

Explanation:

Once a government imposes a legal maximum limit on the cost of a service, it is called maximum price .

In this situation, there will be more individuals wanting to visit the Medical Professional but fewer Medical professionals willing to see patients at Government's maximum price.

Doctors want to earn as per market price, but patients want to pay the fee as government settled price.

8 0

3 years ago