Question

The Information Technology Infrastructure Library (ITIL) is a document of operational rules help desk organizations must follow to retain their industry certification.
A. True.
B. False

Answer 1

Answer: B. False

Explanation:

Information Technology Infrastructure Library (ITIL) is a framework of best practices for delivering IT services to businesses and management generally. The main aim of ITIL is to focus IT in managing the needs of a business.

ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.