Question

A call center company wants to implement a domain policy primarily for its shift workers. The call center has large groups with different user roles. Management wants to monitor group performance. Which of the following is the BEST solution for the company to implement?A) Reduced failed logon attempts.B) Mandatory password changes.C) Increased account lockout time.D) Time-of-day restrictions.

Answer 1

In my opinion, the best solution for the call center company to implement is to enforce time of day restrictions.

D) Time-of-day restrictions.

Explanation:

As the employees of the call-center company work in shifts, it would be the best solution to incorporate time of day restrictions. Each employee has already been allotted a shift, so every employee should only be allowed to log in when their shift is active.

Reduced failed logon attempts, mandatory password changes, and increased account-lockout time are also good practices to incorporate but the performance of the shift will be best monitored when the time of day restrictions are made.

In this way, the company will know who all from the employees are allowed to log in and it will subsequently decrease the traffic as well.