He is saying to not judge a person before knowing them properly. To understand the perpectives of people that face things like discrimination and not to have bad opinions on them.
Repeating (or repetition) is not a component of active listening. It can be a mechanical process, devoid of understanding. Many people repeat some phrases just to show that they are listening, when in fact they are not. All the other components presume that the listener has received the message and processed it.
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I don't know what letter it is, but "love must be in balance."
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Sample response: I predict that Charlie will keep getting smarter, and people will still not like him. I predict that he will be so smart, he will write a book about his experiences.
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