I think the answer is proactive
Insulin, as I am a diabetic I know this for whatever reason
Answer:
1. May eye contact. 2. Call the patient by name. 3. Spend time with the patient in educating his/her concerns and answering his/her questions. 4. Make sure the hospital is clean. 5. Optimize the hospital atmosphere. 6. Personalize the patient experience.
* Customer service is important.
Explanation: