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Kryger [21]
3 years ago
9

Nordstrom, an upscale department store, has a well-known reputation for going the extra mile to serve its customers. This reputa

tion for excellent customer service will most likely result in___________.
Business
1 answer:
Kaylis [27]3 years ago
6 0

Answer:

A sustainable competitive advantage

Explanation:

In a market that is perfectly competitive, firms offer products that are similar. They have to constantly seek ways to maintain their competitiveness by differentiating their product from others.

Maintaining an excellent customer service culture that goes the extra mile to solve customer problems is one of the ways to maintain competitive advantage.

Nordstrom is using this effectively to differentiate their services.

You might be interested in
When are winner-take-all markets good for consumers?
kotykmax [81]
When the value of technology utility and network externality benefits exceeds monopoly Costs.



4 0
2 years ago
Project A requires a $280,000 initial investment for new machinery with a five-year life and a salvage value of $30,000. The com
solong [7]

Answer:

4 years

Explanation:

Payback period is the time in which a project returns back the initial investment in the form of net cash flow.

Initial Investment = $280,000

Net Income = $20,000

To calculate the net cash flows add bask the depreciation expense in Net income each year.

Depreciation = ($280,000 - $30,000) / 5 = $50,000

Net Cash Flow = $20,000 + $50,000 = $70,000

Payback period = Initial Investment / yearly cash flow = $280,000 / $70,000 = 4 years

5 0
3 years ago
Oligopolistic firms have been called what as this lesson has mentioned
tia_tia [17]

Answer: B. Cats in a bag

Explanation:

oligopolistic firms is a small number of firms who realize that they all constitute such a small number of firms that they enjoy a lot of power together. so together they are cats in a bag.

7 0
2 years ago
Earnings per share: Select one: a. Will always be lower than the dividend paid per share b. Will always be higher than the divid
Svetlanka [38]

Answer:

b. Will always be higher than the dividend paid per share

Explanation:

A firm pays dividend to it's stockholders based upon it's earnings.

Earnings per share (EPS) is expressed as:

= \frac{Earnings\ available\ to\ stockholders}{No.\ of\ stocks\ outstanding}

Dividend payout ratio on the other hand is expressed as:

= EPS (1 - b)

wherein, b = retention ratio which denotes the percentage of earnings retained by a firm i.e not distributed as dividends.

Thus, a firm's earnings per share would always be higher than the dividend paid by it per share.

7 0
2 years ago
The following information is available for the first month of operations of Lane Inc., a manufacturer of mechanical pencils:
aniked [119]

Answer:

a. Cost of goods sold = Sales - Gross profit

= $416,720 - $242,950

= $173,770

b. Direct materials cost = Materials purchased -Indirect materials - Materials inventory, end of period

= $128,350 - $45,220 - $17,090

= $66,060

c. Direct labor cost =Total manufacturing costs for the period - Direct materials cost - Factory overhead

= $239,610 - $66,060 - ($90,430 + $45,220 + $13,750)

= $239,610 - $66,060 - $149,380

=$239,610 - $215,440

=$24,170

7 0
3 years ago
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