Question

Note that common skills are listed toward the top, and less common skills are listed toward the bottom. According to O*NET, what are some common skills Customer Service Representatives need? Check all that apply.
active listening
speaking
service orientation
repairing
persuasion
science

Answer 1

I hope this helps, after doing some intense research I found out that, ACTIVE LISTENING, SPEAKING, and SERVICE ORIENTATION are skills that they need. Some other skills they require are, Reading Comprehension, and Critical Thinking, but you didn’t list those.

Answer 2

Answer:

a,b,c,e

Explanation: